Samsung Washing Machines UE Error Code (Unbalanced Load): How to Fix It Yourself
The UE error means your Samsung washer detected an unbalanced load during the spin cycle. The clothes bunched up on one side, so the machine stopped to protect itself. This is almost always fixed by rearranging the laundry — no parts needed.
⚠️ Safety First
- Unplug the washer before reaching inside the drum.
- Be careful with heavy or wet laundry — it can be surprisingly heavy.
Parts You May Need
Step-by-Step Repair
- 1
Pause and open the door
Press the Pause button and wait for the door to unlock (this may take a minute or two if there is water inside). Open the door once it unlocks.
- 2
Rearrange the laundry
Pull the clothes apart and spread them evenly around the drum. Heavy items like towels and jeans tend to clump together. Mix heavy items with lighter ones. Do not overload the drum — leave about a hand's width of space at the top.
- 3
Check for single heavy items
If you are washing one heavy item by itself (like a comforter or a large blanket), add a few towels to balance it out. A single heavy item will almost always cause this error.
- 4
Make sure the washer is level
Gently push on the corners of the washer. If it rocks or wobbles, the legs are not level. Turn the front legs by hand (or with a wrench) until the machine sits flat and does not rock at all.
- 5
Restart the cycle
Close the door and press Start. The washer should continue without the UE error. If the error keeps coming back even with a balanced load on a level machine, the suspension rods inside the washer may be worn out and need replacing.
If That Didn't Work
- Washer not sitting level on the floor
- Worn suspension rods or shock absorbers
- Damaged drum bearings (you would hear a loud rumbling noise)
When to Call a Professional
If rearranging the load and leveling the machine does not fix it, the suspension system may be worn. Replacing suspension rods is a Medium job that costs $100–$200 with a technician. If you hear loud grinding or rumbling during spin, the drum bearings may be failing — that is a job for a pro ($200–$400).
Related Repairs
Disclaimer: This guide is for informational and educational purposes only and does not constitute professional repair advice. All repairs are performed at your own risk. RepairItFree.com is not liable for any personal injury, property damage, device damage, voided warranties, or other losses resulting from the use of this information.
If you are unsure about any step — especially anything involving electricity, gas, water, or refrigerant — stop and consult a qualified professional. Your safety is more important than saving money.
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